CSMS #46390176 - APHIS Core Help Desk Update

On March 1, 2021, importers, brokers and filers will be able to contact the Help Desk to get help with submitting APHIS Core Message Sets in the Automated Commercial Environment (ACE).

The Help Desk will be available Monday through Friday, 7:00 am to 11:00 pm EST, and on Saturdays beginning March 15, 2021 from 8:00 am to 4:00 pm to better serve its users.

The Help Desk will be used to review stakeholder message sets, explain error codes and flags, provide disclaim guidance, and answer general message set questions. When users call the Help Desk, they should Select Option 1 for new inquiries, Select Option 2 for existing inquiries with a reference ticket, and provide their full message set transmission and associated error codes if their inquiry concerns either topic. Users can reach the APHIS Core Message Set Help Desk at 1-833-481-2102. 

Please refer to the below link here for additional information relative to this update

Additional information from the USDA here

Crane Trade Services can assist you with questions regarding the APHIS Core Help Desk Update.  For assistance please contact CWTSConsulting@craneww.com.