London

The London office describes international air freight, ocean freight, project logistics and contract logistics, together with customs and cargo-screening support. Tell the team whether you need a single freight movement or coordination across several stages of your supply chain. Our air freight services and contract logistics services explain the wider offering. The Heathrow team can confirm the facilities, handling and routing appropriate to your cargo.

The London page lists customs and regulatory-compliance support. Share a clear description of the goods, origin and destination, and the shipping documents you already have so the team can identify what needs to be checked before movement. Our customs brokerage services explain the broader support available. The requirements depend on the goods and transaction, so confirm the documentation and service scope with the team rather than assuming every shipment follows the same process.

Use “Talk to an expert” or the office telephone details on this page. Provide the shipment reference if available, cargo size and weight, current location and the deadline you need to meet. Our time-critical logistics services explain the network’s approach to urgent movements. Ask the London team for current operating information and feasible routing options; availability and timing need to be assessed for the specific shipment.

Ask the team to confirm whether your shipment’s planned route or handling is affected and what information is needed to assess alternatives. Crane’s March 2025 Heathrow disruption and reopening advisory provides a historical example of how an airport incident was communicated. It is useful context, but it is not a live service alert or proof that a particular shipment was delivered on time. For an active movement, use the latest information from the team.

Confirm the receiving address, delivery appointment, shipment reference and required documents before sending a vehicle. Discuss any cargo-screening, customs or special-handling requirements that could affect receipt. Include the cargo dimensions and weight when you contact the team, and use the shipment-specific instructions they provide rather than assuming the office contact address is the correct delivery point.