Proof summary
Project at a glance
- Industry
- Cruise, Marine & Hospitality
- Services
- Ocean Freight
- Timeline
- Dry dock maintenance window from April 5 to April 19, 2025 in Freeport, Bahamas.
Outcomes
Measurable impact
- $1 million For A leading cruise line Group, every day a ship is out of service represents a
- $1 millionFor A leading cruise line Group, every day a ship is out of service represents a
From legacy projectOverview narrative.
Client overview
A leading cruise line Group is a prominent player in the cruise, marine, and hospitality industry, operating on a project-based model. In April 2025, the group undertook a scheduled Dry Dock, a critical maintenance window lasting from April 5th to April 19th in Freeport, Bahamas, where they performed essential maintenance, mechanical upgrades, and aesthetic renovations.
Dry Dock Logistics requires specialized technology to manage these complex, time-sensitive projects efficiently with visibility end-to-end, and as a long-standing client of Crane Worldwide Logistics, they turned to Crane once again to manage the complexity of this essential operation.
Project overview
Dry Docks are time-sensitive, high-stakes events in the cruise industry. For a leading cruise line Group, every day a ship is out of service represents approximately $1 million in lost revenue. The stakes were high, and precision logistics were non-negotiable.
Crane Worldwide’s Project Management team was tasked with orchestrating a complex, multi-modal supply chain involving:
- 123 global suppliers
- 290 managed purchase orders
- 165 TEUs
- 47 airfreight shipments totaling 52,143 kg and multiple landings
All shipments had to be delivered on time, in the correct sequence, and at the right place, requiring a blend of experience, agility, and relentless attention to detail.
The challenge
A leading cruise line needed seamless coordination of cargo from multiple global origins, across various transport modes, and within tight deadlines. Missed deliveries or delayed shipments could have resulted in:
- Postponed ship relaunch
- Financial penalties, including lost revenue and fines
- Disruption to scheduled cruises
- Negative guest experiences
Crane’s response
Our solution
Crane Worldwide deployed a dedicated project management team led by Serge Elizee, supported by Liz Franco, Maxine Krajniak, and operational teams across Miami, Milan, AMS, and Shanghai where a buyers consolidation was coordinated based on vendor geographical mass.
We implemented:
- Detailed PO tracking and reporting
- Master cutoff scheduling to balance critical freight deadlines
- Weekly progress updates and high-touch communication
- Rapid response mechanisms
- Consolidation strategies to obtain container optimizations and reduction in airfreight costs
Our systems and people worked in harmony to deliver 94% on-time performance, despite global supply chain uncertainties and last-minute changes resolved by finding agile shipping alternatives.
What changed
Results & impact
The project concluded successfully, delivering tangible benefits:
- Zero missed orders
- Significant cost savings through optimized consolidation
- Increased shipment visibility and tracking accuracy
- High client satisfaction due to responsiveness, flexibility, and subject matter expertise
Client feedback highlighted our proactive communication, subject matter expertise, and unwavering availability throughout the engagement.
Related Crane expertise
Industry
Cruise, Marine & Hospitality Logistics
Cruise, marine, and hospitality logistics for ship spares, port delivery, and guest-ready operations.
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Service
Ocean Freight
Our broad portfolio of ocean freight carriers offers the flexibility of departure dates and decreases transit times for all your ocean shipping needs. Global FCL & LCL shipping services available.
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Service
Managed Transportation
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